RBC Wealth Management wows new clients with onboarding in 24 minutes.
How RBC Wealth Management consolidated 26 systems into one to exceed client and advisor expectations.
“Our number one priority is to deliver world-class wealth management services. For us, this meant we needed to enhance our client and advisor experiences by moving away from inefficient and manual processes”
1. Accelerate trust and time to value with a full view of client data on a single platform.
Rohit Gupta is a Trailblazer
2. Simplify onboarding and account access with customer-first experiences that wow.
The wealth management industry's traditional process-driven approach to business hasn’t always resulted in the best client experiences. Onboarding is a prime example when new clients typically receive a 100-page physical document with sticky notes indicating where to sign.
RBC Wealth Management wanted to remove that friction. So, using low-code automation, extending it with custom functionality, and pairing it with a customer-first digital experience, it was able to automate its case management workflows for a better client onboarding experience. As a result, onboarding time has been reduced from weeks to just 24 minutes on average.
“The scalability of the platform helps our admins and developers build the automations and tools that really help the advisors serve their clients’ needs.”
3. Improve team performance with deep portfolio insights and regular collaboration.
“To prepare for client meetings, advisors had to reference up to 26 different systems. It would take 3–4 hours to prepare for the meeting. Now, all the information advisors need is right there at the click of a button.”