Your Guide to Scalable Data: Data Driven Experiences
Unlock, Analyze, and Act on Your Data
Chapter 3: Act on Your Data
Automate routine tasks and give time back to your employees
For your service teams, automation can free up agents to focus on 1:1 interactions that provide more value to customers. Your data can also inform bots and other self-service tools that can get customers the help they need at their own convenience.
Beyond helping customers and service agents make deeper connections, automation can help alleviate the increasingly high workloads of IT departments. It’s no secret that in the age of remote work, tech staff carry a much higher burden. Tasked with solving client issues and helping their line-of-business (LOB) teammates function in a work-from-anywhere world, they’re taxed out. Those teammates can tell, too: 58% of them agree that “IT leaders are preoccupied with keeping the lights on.”
To alleviate some of the workload, IT can implement the same strategies for customer service to encourage coworkers and teammates to help themselves. Employee usage data can inform similar self-service experiences and chat bots that can help employees solve common, routine issues, from connectivity concerns to system updates.
Integrate data into all your workflows for intelligent, actionable customer insights
of customers expect offers from companies to always be personalized.
Room & Board
Room & Board realized a 2,900% return on investment in its first year using Predictive Intelligence.
Room & Board turned years of customer preference data into intelligent product recommendations and email campaigns. Customers who engaged with Room & Board’s recommendations placed web orders with 40% higher average values than those who didn’t. When customers viewed those recommendations before coming into the store, the average order value shot up 60%.
Read more about how Room & Board is powering recommendations with Predictive Intelligence.