When your business is largely dependent on travel and onsite visits, a global pandemic can completely derail your operations. But with a solid digital foundation and the right field technology, conducting business virtually is a cinch.
No one knows this better than Fike Corporation, a leading industrial safety manufacturer specializing in protection mechanisms and solutions. Yet, with 75 years under its belt and a rich family history, Fike had become accustomed to its legacy systems, resulting in expensive technician training, longer response times, and siloed data across the organization.
When COVID-19 hit, it served as a catalyst for ushering in a new digital age for Fike, resulting in faster, more efficient virtual processes and seamless data tracking across the business. With Chad Lowman, Director, Corp Business Systems at Fike, at the helm, the company was able to go remote in just two days and complete its digital transformation in 10 months.
Let’s take a look at how Chad and the Fike team use Salesforce Customer 360 and other technology to connect data, streamline the lead and quoting process, and provide impeccable customer service — even from afar.