Even at the height of the pandemic, field service organizations continued essential duties. Mobile workers traveled to industrial facilities, hospitals, businesses, and residences to ensure uninterrupted service, fix machinery, and deliver critical supplies.
Meanwhile, company leaders adapted operations to protect their workforce. New safety protocols and tools enabled mobile workers to do more remotely, reduce visit times, and lessen the need for repeat visits to help ensure the safety of all.
Let’s examine how Salesforce customers created new approaches and developed innovative protocols and policies to meet the unique challenges of the pandemic. Read their stories below.