Paladina Health keeps employees safe and builds trust with Salesforce.
Step 1: Identify and protect high-risk members.
- A proprietary algorithm to identify at-risk patients like the elderly and those with underlying health conditions
- Proactive outreach advising at-risk patients of safety precautions and the latest CDC guidelines
Step 2: Send wellness screening surveys.
In advising clients on their workplace and employee population safety, Paladina Health extended its operational and clinical workflow architecture with a custom app to:
- Categorize employees as case statuses
- Develop and trigger a new workflow logic to determine employee status and logical next steps
- Set up new outreach work queues for medical assistants (MAs) and call center agents to contact employees
Step 3: Engage employees across channels.
Step 4: Chart and manage employee wellness from a single hub.
- Quick delivery of data visualization and insights
- Live connections to native solutions like Snowflake and Amazon web cloud