Chapter 3: Create Applications that Solve Business Challenges
Low code is a flexible platform that lets you build what the market needs.
With low code, you can take any business problem and create a set of pages using drag-and-drop tools that directly solve your business needs. Low-code development platforms are versatile enough to build game-changing experiences, including:
- Operational efficiency applications
- Employee engagement applications
- Process automation applications
- Customer engagement applications
- Workplace applications
- Data management applications
- Line of business applications
- Legacy modernization applications
"When we need fast development —- especially mobile apps, the low-code platform comes in handy. It allows the Business Analysts with very low development experience to customize the apps with some minor tweaking."
IT Decision Maker at a Professional Services Company
The potential doesn’t end with business applications. With some low-code platforms, you can create everything from smart forms to full-blown webpages. Things move fast. The market is constantly changing, and every business is unique. The right low-code platform helps enterprises keep up with the increasing demands of their employees, customers, and partners. As a result, every industry can benefit from low code.
Customers expect a seamless process from opening new accounts to getting quick support. With low code, companies are using digital process automation to speed up frequent customer transactions. For example, Canada Life automated its manual processes for their customers such as disputing transactions or checking credit scores.
“We use low code for a billing application which sends bills to customers. It's a mission-critical application for us with frequent updates. We utilize low code to be able to deliver the features to production quickly.”
IT Decision Maker at a Utilities Customer
Standards for quality customer experience are continuously being redefined for all organizations, including the government. With low code, companies can build self-service portals for their customers to access the information they need quickly. With a shrinking workforce and budget, the City of Chicago created an online portal that reduced their service calls by 70%, improving the front-end customer experience.
Healthcare & Life Sciences
Customers require up-to-date, medical information that makes them feel safe. Low code can create tools to track vaccination rates and manage supply chain concerns. For example, the UC Berkeley-Innovative Genomics Institute used low-code to build a patient-provider portal site to facilitate COVID vaccine testing in one day.
Growing companies rely on their sales teams to maintain the momentum. Low code can provide sales reps with the customer data they need to personalize interactions and win deals. And Vodafone did just that by providing their representatives with mobile access and AI that reduced the time to close a deal by 12%.
Up Next: Chapter 4: Choose the Right Platform with Our Low-Code Checklist
Know your criteria. Narrow your search. Get ready to move the needle.
We’ve put together a checklist of nine essential low-code features:
- Understand what each feature helps your business achieve
- Develop a confident consideration set
- Accelerate selection and the path towards implementation