Preparing Now for Tomorrow’s Contact Center Workforce

Build great service on every channel.

By 2022, 90% of contact centers will increase training budgets to meet the service demands of an all-digital world. Today, service leaders must adopt workforce management solutions built for the future.

Empower your team to provide great service from anywhere, on any channel.


Read this report from Ventana to learn about new service solutions built to meet today's demands.


More Resources


Preparing For the Contact Center Workforce of the Future

Digital transformation

Introducing Service Cloud Workforce Engagement for Contact Centers


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