The Connected Financial Services Report

Over 6,000 customers around the world share why they switch financial services providers, what they look for in digital and in-person experiences, and how they feel about technologies like artificial intelligence.

Explore key insights below, and fill out the form to access the full report.


What do customers value most when interacting with financial service institutions? Explore the future of financial services now.

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53% of financial customers would switch providers for better digital experiences.

If digital experience misses the mark, customers may turn to nimbler providers, like fintechs.


Customers feel less financially secure than in 2022.

Amid rising commodities costs, higher interest rates, and increased global turbulence, individuals are feeling less confident about their financial situation.


Customer retention poses challenges across the industry.

Over the past year, about one-in-four banking customers switched providers. Wealth management and insurance saw about one-in-three customers go elsewhere.



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