Agentic AI Trends in Telecommunications, First Edition

Discover how telecommunications industry leaders are thinking about the current state of the industry, and why they’re hopeful that agentic AI, and specifically Agentforce, can transform operations to help them achieve both current and future goals. Read the report to learn:

• How telecommunications leaders perceive the current state of the industry, and why they think agentic AI is key to overcoming competition, industry pressures, and slow growth. 73% of leaders are very or extremely excited by the prospect of using agentic AI and AI agents in their organization.
• How industry leaders are balancing excitement about agentic AI with considerations about upfront costs, implementation issues, and human adoption. 75% of leaders believe Salesforce will perform above average or extremely well as a provider of agentic AI, but over 50% still have concerns about implementation, costs, and ROI.
• Why telecommunications leaders feel optimistic about agentic AI—specifically Agentforce— and where they believe it will have the greatest impact. 72% of CFOs say AI agents will transform their business model.