Trends in Workflow Automation

New research covers automation’s impact on employee and customer engagement.

Ninety-five percent of IT and engineering leaders say their organizations are prioritizing workflow automation. Get the latest research on how the industry is embracing the future of work, based on insights from over 25,000 consumers, business buyers, and professionals worldwide.

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New research shows how workflow automation impacts employee and customer engagement. Some key takeaways:

  • Customer demand for digital experiences has increased amid the pandemic
  • Demand for digital projects is on the rise, and many IT teams are overwhelmed
  • Eager to accelerate digital innovation, over two-thirds of line-of-business users are interested in partnering with IT using low-code tools
  • Businesses are turning to automation to look for opportunities to connect with customers and reduce escalating employee workloads

More Resources


How Einstein Automate Will Empower Employees to Do Their Best Work


Why We’re Investing (Even More) in Automation


Introducing Salesforce Einstein Automate: Streamline Tasks and Automate Time-Consuming Manual Processes to Increase the Speed of Work


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