From special appointments to curbside pickup, digitizing the in-store experience this holiday season is more important than ever. With the right digital tools, retailers can give customers the memorable, personalized experiences they want while also providing frontline and back-office employees with the information they need to operate smoothly. Here’s what every retailer needs to do.
In addition to special hours, use tools to give shoppers the option to book appointments for their holiday shopping. This allows you to better manage capacity and assures shoppers that your store is adhering to safety guidelines.
Reduce the number of interactions at the cash wrap with contactless payment
options. Update your POS systems to accept mobile wallets (Apple Pay and PayPal), wearables, and tap-and-go credit cards. Consider self-checkout and a contactless return kiosk, which makes it easy for shoppers to easily return items on their own.
Equip store associates with easy-to-use customizable mobile apps to streamline back-office processes. Quickly broadcast company news and updates in today’s fast changing environment, assign and track tasks to completion, and drive smarter decision-making with real-time automated reporting and analytics
. With myTrailhead
, retailers can seamlessly onboard new and seasonal employees and upskill current employees to meet evolving business demands at scale.