Customer Service

Turn every conversation into customer happiness with these featured resources.

The Service Leader's Guide to Resiliency

Uncover resilient customer service with a focus on scale, flexibility, and data-driven decisions.

Deliver Real-Time Service with Cloud Telephony

Customers now demand support over the phone, and many companies are now challenged to deliver a consistent and quality experience during a pandemic. Here's how to do it well.

Research Reveals New Customer Service Standards

Salesforce has tracked changing customer expectations, every two weeks, by surveying 3,500 worldwide consumers during the pandemic. Here's how those insights pertain to U.S. service organizations.

Explore all service resources.

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