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Customer Service

Turn every conversation into customer happiness with these featured resources.
 
Guide

The Service Leader's Guide to Resiliency

Uncover resilient customer service with a focus on scale, flexibility, and data-driven decisions.
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The Service Leader's Guide to Resiliency
Blog

Deliver Real-Time Service with Cloud Telephony

Customers now demand support over the phone, and many companies are now challenged to deliver a consistent and quality experience during a pandemic. Here's how to do it well.
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The Biggest Customer Service Trend of 2020? Phone Support
Blog

Research Reveals New Customer Service Standards

Salesforce has tracked changing customer expectations, every two weeks, by surveying 3,500 worldwide consumers during the pandemic. Here's how those insights pertain to U.S. service organizations.
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Research Reveals New Customer Service Standards — Here’s What To Do About It
 

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