How Salesforce Delivers Customer Service

Ever wonder how Salesforce uses our Customer 360 Platform to create easy and expert customer service for 150K+ customers? Here's a behind-the-scenes look.
 
 
 

Service Best Practices Event

Learn how we use our own products at an upcoming event.

  • Sessions led by Salesforce's in-house support and product experts
  • Candid learnings from our own service transformation
  • Rotating topics, including assisted service, self-service, agent experience, and more
  • Live Q&A with speakers from our service, IT, and product teams
 
 

See Salesforce on Salesforce in action.

 

How Salesforce Uses Service Cloud Voice

How Salesforce Support Uses Slack

Live Demo: Agent Console on Service Cloud

 
 

Watch fan-favorite sessions from previous events.

 
 
 
 

Dive deeper with thought leadership from our experts.

 
 

Explore more resources.

 

Report

State of Service

We surveyed 7,000+ service professionals globally to see how they’re supporting their customers today. Read what they had to say.

Demo

Build end-to-end engagement from anywhere with Service Cloud 360

Unify all of your service channels — from contact center to field — on the world’s first all-digital engagement platform.

Video Series

Check out our new Salesforce+ episode

Learn more about our Salesforce on Salesforce strategy in our latest Salesforce+ series.
 
 

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