How Salesforce Delivers Customer Service

Ever wonder how Salesforce uses our Customer 360 Platform to create easy and expert customer service for 150K+ customers? Here's a behind-the-scenes look.

Service Best Practices Event

Learn how we use our own products at an upcoming event.

  • Sessions led by Salesforce's in-house support and product experts
  • Candid learnings from our own service transformation
  • Rotating topics, including assisted service, self-service, agent experience, and more
  • Live Q&A with speakers from our service, IT, and product teams

See Salesforce on Salesforce in action.


How Salesforce Uses Service Cloud Voice

How Salesforce Support Uses Slack

Live Demo: Agent Console on Service Cloud


Watch fan-favorite sessions from previous events.


Dive deeper with thought leadership from our experts.


Explore more resources.



State of Service

We surveyed 7,000+ service professionals globally to see how they’re supporting their customers today. Read what they had to say.


Build end-to-end engagement from anywhere with Service Cloud 360

Unify all of your service channels — from contact center to field — on the world’s first all-digital engagement platform.

Video Series

Check out our new Salesforce+ episode

Learn more about our Salesforce on Salesforce strategy in our latest Salesforce+ series.

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