Mastering the Art and Science of Subscriber Care

Subscriber management platforms can help media companies win at customer retention.

Prioritizing world-class subscriber care to predict and prevent churn is the key to customer retention.

Watch the video to learn:

  • What kinds of issues cause subscribers to contact customer service
  • The difference between two kinds of subscriber care, and how they each provide seamless subscriber experiences
  • Why it’s less expensive to retain current subscribers than acquire new ones

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