{"id":539,"date":"2025-06-04T15:59:00","date_gmt":"2025-06-04T13:59:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?post_type=sf_press_release&p=539"},"modified":"2025-08-14T16:01:59","modified_gmt":"2025-08-14T14:01:59","slug":"this-is-how-ai-agents-become-part-of-the-hr-team","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/se\/news\/press-releases\/2025\/06\/04\/this-is-how-ai-agents-become-part-of-the-hr-team\/","title":{"rendered":"S\u00e5 blir AI-agenter en del av HR-teamet"},"content":{"rendered":"\n

Salesforce har i dagarna lanserat en l\u00f6sning med AI-agenter som l\u00e5ter anst\u00e4llda hantera personalfr\u00e5gor p\u00e5 egen hand, samtidigt som HR-avdelningen avlastas fr\u00e5n rutin\u00e4renden.<\/strong><\/p>\n\n\n\n

Det \u00e4r som att f\u00e5 en digital kollega, s\u00e4ger Lucas Fernstr\u00f6m, Regional Vice President p\u00e5 Salesforce Sverige och ansvarig f\u00f6r agentic AI i Norra Europa.<\/strong><\/p>\n\n\n\n

AI-agenter \u00e4r p\u00e5 v\u00e4g att bli en sj\u00e4lvklar del av arbetslivet. Tekniken b\u00f6rjar forma b\u00e5de hur organisationer fungerar och hur vi ser p\u00e5 arbete. Systemen bygger p\u00e5 avancerade AI-modeller som kan resonera, fatta beslut och anv\u00e4nda andra verktyg f\u00f6r att l\u00f6sa uppgifter.<\/p>\n\n\n\n

Salesforce, som var pionj\u00e4rer p\u00e5 omr\u00e5det, har tidigare lanserat AI-agenter f\u00f6r kundtj\u00e4nst, f\u00f6rs\u00e4ljning och marknadsf\u00f6ring. Nu riktar f\u00f6retaget tekniken mot HR.<\/p>\n\n\n\n

Med AI-agenter inbyggda i samarbetsverktyg som Slack, kan anst\u00e4llda st\u00e4lla fr\u00e5gor direkt i programmet om exempelvis ledighet, utl\u00e4gg eller anst\u00e4llningsvillkor, och f\u00e5 svar utan att beh\u00f6va kontakta HR.<\/p>\n\n\n\n

Medarbetaren skriver sin fr\u00e5ga, och AI-agenten h\u00e4mtar svaren direkt fr\u00e5n f\u00f6retagets policydokument, HR-system och andra interna datak\u00e4llor. Den kan hantera utl\u00e4gg, ledighetsans\u00f6kningar eller hitta fel i l\u00f6nespecifikationer, s\u00e5dant HR annars f\u00e5r ta hand om. <\/p>\n\n\n\n

Du kan till exempel be om dina tolv senaste l\u00f6nespecar i en pdf, kolla semestersaldo, eller l\u00e5ta agenten skapa ett utl\u00e4ggs\u00e4rende fr\u00e5n kvitton efter en aff\u00e4rsresa. Agenten f\u00f6rst\u00e5r fr\u00e5gan och l\u00f6ser uppgiften helt utan m\u00e4nsklig inblandning, utifr\u00e5n ett uppsatt ramverk, ber\u00e4ttar Lucas Fernstr\u00f6m.\u00a0<\/p>\n\n\n\n

Mer komplexa fr\u00e5gor, som kr\u00e4ver m\u00e4nsklig bed\u00f6mning, skickar agenten vidare till HR.<\/p>\n\n\n\n

Om det \u00e4r n\u00e5got mer personligt, som en sjukskrivning, f\u00e5ngar agenten upp det och skickar vidare till HR. Den g\u00f6r en sammanfattning av samtalet s\u00e5 att inget viktigt tappas bort, s\u00e4ger Lucas Fernstr\u00f6m.<\/p>\n\n\n\n

Enligt Salesforce har agenterna testats internt bland f\u00f6retagets 100 000 anst\u00e4llda. Resultatet visar att 96 procent av fr\u00e5gorna kunde besvaras automatiskt utan att HR-personal beh\u00f6vde ingripa.<\/p>\n\n\n\n

Bolaget menar att agenterna st\u00e4rker medarbetarnas engagemang och ger HR mer tid f\u00f6r strategiskt arbete. De ser det ocks\u00e5 som ett naturligt steg mot ett nytt arbetss\u00e4tt. <\/p>\n\n\n\n

Vi kallar dem digitala kollegor. Jag tror att det \u00e4r s\u00e5 de flesta arbetsplatser kommer att se ut fram\u00f6ver, en hybrid arbetskraft, d\u00e4r m\u00e4nniskor och AI jobbar ihop, s\u00e4ger Lucas Fernstr\u00f6m.\u00a0<\/p>\n\n\n\n

En ny global unders\u00f6kning fr\u00e5n Salesforce, i samarbete med analysf\u00f6retaget NewtonX, st\u00e4rker den bilden. Studien bygger p\u00e5 svar fr\u00e5n 200 HR-chefer och personalansvariga, d\u00e4ribland respondenter fr\u00e5n Sverige.<\/p>\n\n\n\n

Fyra av fem i unders\u00f6kningen tror att AI-agenter blir en naturlig del av arbetsstyrkan inom n\u00e5gra \u00e5r. Och 86 procent av de tillfr\u00e5gade HR-cheferna anser att integrationen av AI-agenter blir en viktig del av arbetet.<\/p>\n\n\n\n

Samtidigt r\u00e4knar respondenterna med en fyrdubbling av anv\u00e4ndningen, med 30 procent h\u00f6gre produktivitet per anst\u00e4lld och 19 procents l\u00e4gre personalkostnader.<\/p>\n\n\n\n

Enligt Lucas Fernstr\u00f6m kommer vi inte att kunna v\u00e4lja bort AI-agenter p\u00e5 framtidens arbetsplatser. Det st\u00e4ller i sin tur nya kompetenskrav p\u00e5 personalen. <\/p>\n\n\n\n

F\u00f6r att lyckas i en arbetsmilj\u00f6 d\u00e4r agenter ing\u00e5r i teamet kr\u00e4vs b\u00e5de teknisk kunskap och mjuka f\u00e4rdigheter, som anpassningsf\u00f6rm\u00e5ga och emotionell intelligens. Anst\u00e4llda beh\u00f6ver ocks\u00e5 f\u00f6rst\u00e5 hur AI fungerar och kunna anv\u00e4nda agenterna.<\/p>\n\n\n\n

Agenterna kommer f\u00f6r\u00e4ndra m\u00e5nga arbetsplatser. Det betyder inte att jobben f\u00f6rsvinner, men vi beh\u00f6ver b\u00f6rja t\u00e4nka om n\u00e4r det kommer till v\u00e5ra roller. D\u00e4rf\u00f6r \u00e4r kompetensutveckling viktigare \u00e4n n\u00e5gonsin, s\u00e4ger Lucas Fernstr\u00f6m.<\/p>\n","protected":false},"excerpt":{"rendered":"

Salesforce har i dagarna lanserat en l\u00f6sning med AI-agenter som l\u00e5ter anst\u00e4llda hantera personalfr\u00e5gor p\u00e5 egen hand, samtidigt som HR-avdelningen avlastas fr\u00e5n rutin\u00e4renden. Det \u00e4r som att f\u00e5 en digital kollega, s\u00e4ger Lucas Fernstr\u00f6m, Regional Vice President p\u00e5 Salesforce Sverige och ansvarig f\u00f6r agentic AI i Norra Europa. AI-agenter \u00e4r p\u00e5 v\u00e4g att bli en […]<\/p>\n","protected":false},"author":267,"featured_media":540,"template":"","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"sf_content_type":[54],"sf_theme":[],"sf_topic":[],"sf_product":[],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[290],"sf_collection":[],"sf_visibility":[],"coauthors":[272],"class_list":["post-539","sf_press_release","type-sf_press_release","status-publish","has-post-thumbnail","hentry","sf_content_type-snapshots","sf_location-sweden"],"yoast_head":"\nS\u00e5 blir AI-agenter en del av HR-teamet - Salesforce<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"S\u00e5 blir AI-agenter en del av HR-teamet\" \/>\n<meta property=\"og:description\" content=\"Salesforce har i dagarna lanserat en l\u00f6sning med AI-agenter som l\u00e5ter anst\u00e4llda hantera personalfr\u00e5gor p\u00e5 egen hand, samtidigt som HR-avdelningen avlastas fr\u00e5n rutin\u00e4renden. 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