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Make it easy for customers to help themselves. Customize a community experience that empowers customers to get answers from peers, knowledge bases, or support teams, anytime.
Give customers the option to find help whenever and wherever they need it with a personalized community experience on any mobile device.
Customers searching for answers will quickly find related articles or similar questions to help themselves — deflecting them from your call center.
Share rich knowledge articles with embedded videos and photos with the community so that customers can help themselves with the right information.
Find answers by asking the community — see if a question has already been asked and which answer moderators consider the best.
Highlight the top articles that customers are using to help themselves and deflect cases from your call center.
Make sure every question gets answered with the option to contact support when customers need it — even set up rules to automatically create cases and route to an agent.SKIP THIS
Finally, customers can view and update all of their cases at any time.Finish