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Take action with productivity tools, customer information, and case information in a single view.
Service smarter with a complete view of the case, customer, and sales data in the sidebar — even make updates on the fly with in-line editing.
Keep cases prioritized and help agents adhere to service-level commitments using our milestone countdown timer.
Deliver relevant article suggestions based on the context of the case to help solve issues faster.
Close cases faster by completing multiple actions in just one click.SKIP THIS
Respond to customers on the channel they prefer, and see all activity at a glance in the case feed.
Automatically route work based on the agent’s skill set to ensure that high-priority cases get solved first.SKIP THIS
Quickly view all cases coming in — see which channel the case came from and the case status, so you can prioritize and take action.Finish