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Take action with productivity tools, customer information, and case information in a single view.
Service smarter with a complete view of the case, customer, and sales data in the sidebar — even make updates on the fly with in-line editing.
Prioritize customer service-level commitments and stay ahead using our milestone countdown timer.
Get relevant article suggestions based on the context of each case to help solve issues faster.
Speed through repetitive tasks by completing multiple actions in just one click.SKIP THIS
Respond to customers on the channel they prefer, and see all activity at a glance in the case feed.
Automatically route work based on the agent’s skill set to ensure that high-priority cases get solved first.SKIP THIS
Get a single view of all cases coming in — quickly take action on what’s most important by sorting by channel, status, and priority.Finish