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Know how your team is performing at a glance — use prebuilt dashboards and reports or create custom ones easily with the drag-and-drop wizard.
Keep track of case volume in real time so you can quickly see if your team might be getting overwhelmed.
Easily identify which channels are fielding the most support requests, helping you know where to invest resources and focus your support teams’ time.
Behind every dashboard component is a real-time report. Simply drill down to see more details or customize to sort the data in a different way.
Ensure compliance with service-level agreements and other critical performance metrics.
Customer satisfaction is the key to growth. Keep a close eye on how your team is performing.
With the Salesforce1 Mobile App, your dashboards are at your fingertips wherever you go so you can make decisions in real time.
Finally, you can share any component or dashboard (even customized ones) with anyone in your organization with just a tap.Finish