Customer Service Complaints: Which Industry has the best customer service?
Unless you're a monopoly, no business can ignore the power of social media. Customer service complaints have found their way online as customers are using social channels to vent about bad customer service. It's especially important to have the best customer service when you're in a competitive space. It'll separate you from the pack.
Customers expect genuine responses instead of canned, automated messages. If you don’t deliver, at a minimum, an acceptable level of customer service, it will have disastrous consequences for your business. Why stop there? If you can provide the best customer service in your industry, you will surely reap the benefts of being a Customer Company.