Agentforce Field Service and Operations connects home health operations from scheduling through visit verification. Match caregivers to clients, track payer authorizations, and give field teams the context they need. The result? More staffed visits, stronger retention, better continuity of care, and less revenue left behind.
From plan of care through verified visit on one platform.
Give care coordinators one board to fill open shifts against the plan of care lifting billable visit hours, increasing utilization without sacrificing continuity of care.
Track authorization hours in real time against payer limits eliminating over-authorization hours no payer will ever reimburse.
Give caregivers shift self-selection, real-time messaging, and patient context in one platform, so they feel prepared, stay, and cut costly re-recruiting.
Generic field service tools weren’t designed for the complexity of home health. As demand rises, staffing shortages, administrative burden, poor caregiver-client matching, and repeated onboarding costs make it harder to deliver consistent, high-quality care.
Growing demand for in-home care is outpacing the supply of qualified caregivers, leaving authorized visits unfilled and revenue unrealized.
Manual processes and disconnected systems consume valuable care time and increase the risk of missed updates, delayed visits, and gaps in care.
Matching on availability alone can overlook clinical needs, skills, preferences, and continuity, resulting in a less effective care experience.
High turnover forces agencies to repeatedly invest in recruiting, credentialing, training, and onboarding instead of growing their care capacity.
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