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How to implement predictive maintenance: a step-by-step guide

A buyer's guide to choosing the right FSM platform.

Sophia Le-Dimitrova, Product Marketing Director —Field Service, Salesforce

May 11, 2026
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Condition monitoring techniques by failure type

Step What happens
1 An IoT sensor detects a vibration reading exceeding threshold on a pump motor in a production building.
2 The data platform logs the breach event with timestamp, reading value, and asset ID.
3 An integration layer translates the breach event into a structured work order: asset ID, location, breach type, recommended inspection, and priority level, auto-assigned based on the asset's criticality ranking from Phase 1.
4 The work order appears in the maintenance platform and is assigned to the next available qualified technician based on skill match, location, and schedule.
5 The technician receives the work order on a mobile device with full asset context: maintenance history, last service date, typical parts used, and breach details. That context matters as much as the assignment itself, since a technician who arrives without it often ends up making a second trip once they discover the job needs a part they didn't bring.
6 The technician completes the inspection and repair, then closes the work order with resolution notes and parts used.
7 The completion record syncs to the asset record, updating maintenance history and resetting the condition baseline, and to the ERP, updating cost of ownership and maintenance budget actuals.

IoT signal to work order example workflow

Step What happens
1 An IoT sensor detects a vibration reading exceeding threshold on a pump motor in a production building.
2 The data platform logs the breach event with timestamp, reading value, and asset ID.
3 An integration layer translates the breach event into a structured work order: asset ID, location, breach type, recommended inspection, and priority level, auto-assigned based on the asset's criticality ranking from Phase 1.
4 The work order appears in the maintenance platform and is assigned to the next available qualified technician based on skill match, location, and schedule.
5 The technician receives the work order on a mobile device with full asset context: maintenance history, last service date, typical parts used, and breach details. That context matters as much as the assignment itself, since a technician who arrives without it often ends up making a second trip once they discover the job needs a part they didn't bring.
6 The technician completes the inspection and repair, then closes the work order with resolution notes and parts used.
7 The completion record syncs to the asset record, updating maintenance history and resetting the condition baseline, and to the ERP, updating cost of ownership and maintenance budget actuals.
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Frequently asked questions 

The first step is assessing readiness, not installing sensors. Confirm your asset data quality, secure cross-team alignment across maintenance, IT, operations, and finance, and define your integration architecture before any hardware goes in. Skipping this step is the most common reason pilots stall before they scale.

Timelines vary by asset count and data readiness, but expect weeks to months just for baseline establishment once sensors are live, since predictive models need enough historical data to distinguish normal operation from an early warning sign. Full implementation, including work order management integration and ERP sync, typically extends well beyond the initial sensor rollout.

You need existing asset records, historical maintenance data, and a condition baseline for each critical asset. Assets without maintenance history need a baseline built from scratch before a predictive model can identify anything as abnormal.

Work order completion records, including parts used and labor hours, sync from the maintenance platform to the ERP. This connects operational maintenance data to financial planning, giving finance and procurement visibility into actual maintenance costs rather than estimates.

Preventive maintenance runs on a fixed schedule regardless of actual asset condition. Predictive maintenance uses real-time sensor data to trigger maintenance only when an asset shows signs of actual wear or failure risk, which tends to reduce both unnecessary inspections and unplanned downtime compared with a calendar-based approach. It's sometimes grouped under the broader label of condition-based maintenance, since both approaches trigger action from actual asset condition rather than a fixed calendar interval.

Track the false positive rate on sensor alerts, the time between work order creation and completion, and whether completed work orders are feeding data back into the predictive model. Most maintenance tracking software already logs the raw data needed for these metrics. A program with a low false positive rate and a tight completion cycle is one worth scaling beyond the pilot. Reviewing these metrics on a set schedule, rather than only when something goes wrong, is what keeps a predictive maintenance program improving instead of quietly drifting back toward reactive habits.