Streamline your operations with Agentforce Field Service for Waste Management, a single platform that connects routes, assets, and billing. Drive down cost-per-mile using embedded dispatching that optimizes routes in-day, and eliminate revenue leakage by flowing mobile-captured pickups, weights, and exceptions directly to the back office without manual re-keying.
Cut collection costs, maximize route density & close the billing gap on one platform.
Scheduled preventative maintenance, IoT-triggered work orders and Asset Health Scores flag issues on collection vehicles before they cause downtime.
Embedded dispatching optimizes routes in-day, while 24-hour scheduling agents handle every booking request even in off hours.
Mobile captured pickups, wait tickets and exceptions flow directly to the back office without rekeying, reducing revenue leakage.
By reducing their day-to-day tasks, you then take those really good dispatchers and put them in a room with data so they can guide the business — increasing our margins, our route density, and overall profitability.
Jean SouliereChief Strategy Officer & CTO, SCA
The digital platform is at the core of this transformation. We can better manage operations and we can engage customers and push them to do better with a price signal because we can reduce tariffs. This also improves their affection to what we are doing for the planet.
Alberto IraceCEO, Alia Servizi Ambientali
With razor-thin margins and an impending shortage of over 14,000 drivers, waste operators must overcome critical operational bottlenecks to protect their bottom line.
Strict regulatory caps on driver service hours make manual route scheduling incredibly risky, especially when unexpected delays consume valuable, limited drive time.
When a refuse collection vehicle unexpectedly goes out of service, it breaks route density, escalates emergency repair costs, and leaves uncollected bins behind.
Missed pickups and service exceptions trigger expensive customer callbacks, forcing trucks to double back on completed routes and eat away at your operational margins.
Fluctuating seasonal waste volumes stretch existing fleet capacity to its limit, making it difficult to maintain service levels without automated dispatching and dynamic route adjustments.
Try Service Cloud free for 30 days. No credit card, no installations.
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