Transform employee support and IT operations with autonomous AI agents. By combining real-time context with deterministic and probabilistic frameworks, AI agents resolve requests in natural language, uncover root causes proactively, and orchestrate complex workflows across your entire IT ecosystem.
Deliver conversational, 24/7 IT support directly inside the tools employees use every day, including Slack, Microsoft Teams, portals, and webchat. Your employees can use Paige, the Employee Service Agent, to submit requests, resolve issues, and get answers in natural language without switching applications or navigating complex IT portals.
Resolve issues before support tickets are ever created. Manage a wide range of employee needs, from software provisioning and access requests to password resets and device troubleshooting. The Employee Service Agent can collect request details, execute end-to-end workflows. and keep humans in the loop when needed.
Every resolved incident makes your IT agents smarter. Agents automatically capture resolutions as knowledge articles, spot recurring patterns across tickets, and recommend fixes before the same issue resurfaces elsewhere, cutting down on routine tickets over time.
Scale IT productivity with AI agents purpose-built for the full ITIL lifecycle. From managing routine incidents and major outages to generating knowledge articles, agents handle complex workflows, right in the flow of work. By combining deterministic ITIL logic with probabilistic reasoning, these agents adapt dynamically and autonomously to context—orchestrating multi-step solutions so your experts can focus on high-priority strategic projects.
Unify catalog requests, incidents, policy questions, and other IT-related work within a single conversational workspace. AI agents automatically identify knowledge, gather necessary inputs, and initiate IT processes directly in the chat interface. Coworker sits alongside your team as their AI teammate, suggesting accurate answers and surfacing the right context the moment a request comes in, so no one has to switch screens or dig for information.
Coworker works alongside your team, automating repetitive triage like classification and routing, and proactively spotting trends so problems get fixed before an employee ever has to file a ticket. When tickets do get submitted, Coworker initiates incident investigations instantly.
Deploy built-in predictive models to evaluate incoming tickets and forecast major incident potential and SLA breach risks, and change execution hazards before impact occurs. Coworker is an always-on sidekick handling summarization, generation, and workflow automation in one console. That means IT teams can act on predictions early, taking preventive action and stopping minor issues from escalating into widespread outages without adding headcount or tool sprawl.
Speed up time-to-value with out-of-the-box agents containing hundreds of automated workflows, service catalog items, and pre-configured skills and actions. Deploy turn-key capabilities for incident management, software provisioning, onboarding, and compliance in minutes rather than spending months building from scratch.
Eliminate long, complicated ITSM implementations by using guided configuration tools. Select pre-configured solution bundles, populate sample data, and deploy fully functional AI agents and service desk workflows with single-click simplicity.
Orchestrate complex, multi-step IT workflows through unified multi-agent architectures. Align specialized domain sub-agents — such as software access, distribution lists, and identity management agents — under the Employee Service Agent to fulfill complex employee requests within a single, seamless conversation.
Connect your entire enterprise ecosystem using hundreds of pre-built connectors and headless API capabilities. Enable an AI agent to securely operate across third-party applications, cloud infrastructure, and legacy ITSM tools without duplicating data, breaking access permissions, or fragmenting security guardrails.
Our move to IT Service was a strategic decision to trade legacy complexity for modern, agentic AI.
Rohit AyyagariVP of Technology, Sunrun
With Agentforce, CoolSys will improve operational efficiency while delivering a more seamless and scalable IT support experience.
Danny RodriguezCIO, CoolSys
We see Agentic IT Service as an opportunity to further enhance efficiency and elevate the value IT delivers.
Rich CarpenterVP of Communications and Operations, EPB
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