Help your team handle end-to-end asset lifecycle management with IT Hardware Asset Management (HAM). From sourcing and fulfillment through deployment, return, refresh, and disposal, this complete lifecycle approach unifies your service desk, asset inventory, and CMDB processes from day one.
Equipment reclamation alone can use up to 20% of your IT ticket volume. Agents automate these workflows natively, giving time back to your service desk and unifying your asset inventory and CMDB on a single data model.
Whether you’re using our out-of-the-box agent to proactively source assets or customizing your own with tools like Claude or OpenAI, HAM handles the legwork. It offers smart recommendations, such as selecting the optimal stockroom based on location. Humans stay in the loop for final approval, keeping IT teams in full control across every lifecycle stage.
Employees can request and track hardware directly within Slack or Microsoft Teams through a conversational interface that enforces lifecycle policies at every step. By eliminating friction and speeding up request intake, employees get the equipment they need faster while keeping governance intact.
Give teams a real-time view of the exact state and location of every hardware asset beyond static estimates. Automated inventory controls — including stock replenishments, physical audits, and status updates — keep your records accurate while devices move through your organization
Cut waste and over-purchasing. Automating lifecycle management makes it easy to recover forgotten stock and reassign existing inventory, ensuring hardware spend goes toward technology that your teams actually need.
Take the guesswork out of stockroom management while assets move across locations and teams. By replacing manual spreadsheets with synchronized quantity buckets and auditable transfers, your inventory data stays accurate and trustworthy. This cuts redundant procurement, recovers unused stock, and makes the most of overall hardware ROI.
Keep asset and Configuration Item (CI) records aligned with ongoing, bidirectional synchronization between IT Hardware Asset Management and the CMDB. By connecting Assets with their related CIs, teams can also surface associated Incidents, Problems, and Changes in the asset context — giving IT a more complete view of a device and its service history when investigating and resolving issues.
Turn asset and inventory data into actionable insights with out-of-the-box dashboards for hardware asset operations. Give asset managers visibility into inventory distribution, asset lifecycle states, refresh readiness, and fulfillment operations so they can identify trends and bottlenecks, improve inventory decisions, and plan hardware refreshes more effectively.
Give asset managers a consolidated view of the information they need to manage a hardware asset throughout its lifecycle. Asset 360 brings together asset details, lifecycle activity, financial information such as depreciation and book value, and relevant warranty and contract information, helping teams understand an asset's history, current state, and value in one place.
Manage hardware through the final stages of its lifecycle with structured return and disposal workflows. Track returned and reclaimed devices, manage disposal activity, and maintain disposal evidence to help asset managers understand what happened to a device, maintain lifecycle accountability, and make informed decisions about reuse, retirement, and disposal.
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