Help your team handle end-to-end asset sourcing with IT Hardware Asset Management (HAM). By providing smart recommendations to employees during the initial request phase, HAM keeps IT teams fully in the loop from approval to disposal. This complete lifecycle approach unifies your service desk, asset inventory, and CMDB processes from day one.
Equipment reclamation alone can use up to 20% of your IT ticket volume. Agents automate these workflows natively, giving time back to your service desk and unifying your asset inventory and CMDB on a single data model.
Whether you’re using our out-of-the-box agent to proactively source assets or customizing your own with tools like Claude or OpenAI, HAM handles the legwork. It offers smart recommendations, such as selecting the optimal stockroom based on location. Humans stay in the loop for final approval, keeping IT teams in full control across every lifecycle stage.
Employees can request and track hardware directly within Slack or Microsoft Teams through a conversational interface that enforces lifecycle policies at every step. By eliminating friction and speeding up request intake, employees get the equipment they need faster while keeping governance intact.
Give teams a real-time view of the exact state and location of every hardware asset beyond static estimates. Automated inventory controls — including stock replenishments, physical audits, and status updates — keep your records accurate while devices move through your organization
Cut waste and over-purchasing. Automating lifecycle management makes it easy to recover forgotten stock and reassign existing inventory, ensuring hardware spend goes toward technology that your teams actually need.
Take the guesswork out of stockroom management while assets move across locations and teams. By replacing manual spreadsheets with synchronized quantity buckets and auditable transfers, your inventory data stays accurate and trustworthy. This cuts redundant procurement, recovers unused stock, and makes the most of overall hardware ROI.
With Asset 360, you can maintain bidirectional, ongoing synchronization between the asset record and the CMDB, so data never goes stale when an integration stutters. Out-of-the-box Lightning dashboards give asset managers direct visibility into inventory distribution, refresh readiness, and fulfillment operations — so teams can identify bottlenecks instantly without manually building reports or exporting data.
Every asset record includes a full chronological timeline of every event, with field-level changes tracked over time. HAM Analytics surfaces asset, CMDB, and inventory data together so teams can spot aging devices, lifecycle bottlenecks, and utilization trends before they become problems, which means smarter refresh planning.
Get a consolidated view of financials like depreciation and book value alongside active warranties and service contracts with Asset 360. With CI-to-Asset sync running natively and bidirectionally, financial and lifecycle data stays accurate the moment a device changes state.
Connect your assets directly to related incidents, problems, and changes, so teams can resolve issues faster and understand the broader impact of hardware failures. Asset managers get direct visibility into return workflows and disposal activity within HAM, helping organizations understand lifecycle costs and make informed decisions when devices are retired.
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We see Agentic IT Service as an opportunity to further enhance efficiency and elevate the value IT delivers.
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