Make governance, risk, and audit readiness continuous and proactive with Agentforce IT Compliance operating natively within your IT environment. By connecting policies and regulatory controls directly to live assets and workflows, IT Compliance replaces manual spreadsheet tracking with continuous risk visibility, collaborative policy authoring, and automated audit evidence collection.
AI helps teams extract relevant clauses from external frameworks, such as SOC 2 or ISO 27001. Users can then select the regulations and clauses they want to use as the basis for AI-assisted internal policy drafting — helping compliance teams create a strong, pre-aligned foundation more efficiently.
Eliminate the chaos of endless email threads and disconnected documents. With IT Compliance, your teams can co-author and review policy edits alongside subject matter experts in real time. When everyone works within a single governed workflow, they can foster policy development while maintaining oversight and control.
Unify your entire policy lifecycle into a single connected workflow, from initial drafting through review and tracking, with policy authoring and collaboration. Give your teams complete traceability, continuous audit readiness, and clear operational governance, so they don’t have to piece together versions across scattered documents.
See exactly which policies, controls, and assets each risk touches, live. Rule-driven scoring adapts to your risk appetite, with framework mappings already built in. So every risk stays grounded in the real systems it affects and doesn’t float off on its own.
Risk management replaces static, out-of-date spreadsheets with a unified, real-time view of your organization's risk posture. Give your leadership a single source of truth instead of making them piece together siloed reports across departments.
AI summarizes risk posture and synthesizes complex questionnaire responses to suggest actionable treatment plans. Risk owners can instantly evaluate and act on prioritized risks, dramatically reducing manual effort and speeding up response times.
End fire drills of chasing down screenshots, logs, and emails. With automatic evidence collection, a recurring job pulls evidence directly from your existing sources, so proof of controls stays current without manual effort. Combined with end-to-end lifecycle tracking in a single auditable workspace, you get a central, verified artifact trail that gives both internal and external auditors what they need. The result is a streamlined, audit-ready process from end to end.
Give compliance teams clear, real-time visibility into control gaps and a defined path to resolution before audits begin. Replace scattered email threads and static spreadsheets with one structured system that collects, reviews, and verifies evidence.
Entitlements and milestones apply strict SLAs to evidence requests, automatically triggering alerts when deadlines are at risk. A secure, fulfiller and compliance admin platform, paired with multi-channel notifications ensure data is collected on time with a clear chain of custody and zero manual follow-ups.
Replace disjointed task lists with centralized oversight and clear accountability across all stakeholders. Pre-built remediation templates automatically generate action plans tied directly to live controls and policies, guiding teams from issue discovery to full closure with an immutable audit trail.
Our move to IT Service was a strategic decision to trade legacy complexity for modern, agentic AI.
Rohit AyyagariVP of Technology, Sunrun
With Agentforce, CoolSys will improve operational efficiency while delivering a more seamless and scalable IT support experience.
Danny RodriguezCIO, CoolSys
We see Agentic IT Service as an opportunity to further enhance efficiency and elevate the value IT delivers.
Rich CarpenterVP of Communications and Operations, EPB
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