Service Add-Ons
Unleash the full potential of your service teams. Get add-ons that help you reach and satisfy more customers – online, on the phone, or in the field.
Service Channels
| Add-on available for purchase with these editions | |
|---|---|
| Salesforce Voice with Partner Telephony Starting at $50/user/month Integrate partner voice calling into your Customer 360 solution. |
Enterprise Unlimited Agentforce 1 Edition |
| Agentforce Service Portal Login $4/login/month Unmetered Agentforce & Data 360 Queries during 24 hour login session. |
Enterprise Unlimited Agentforce 1 Edition |
| Agentforce Service Portal Member $10/member/month Unmetered Agentforce & Data 360 Queries during login session with unlimited sessions per month. |
Enterprise Unlimited Agentforce 1 Edition |
| Agentforce Contact Center $125 USD/user/month One simple package to unify your contact center. |
Enterprise Unlimited |
| Agentforce Contact Center Plus $250 USD/user/month An enhanced package with workforce engagement management and AI capabilities to unify your contact center. |
Enterprise Unlimited |
| Agentforce Contact Center Voice $75/user/month Native voice for Agentforce 1 Edition. |
Agentforce 1 Edition |
| Agentforce Contact Center Digital $75/user/month Reach customers across every digital channel. |
Enterprise Unlimited Agentforce 1 Edition |
| Workforce Management $50/user/month Predict call volume, schedule service reps, and manage staffing. |
Enterprise Unlimited Agentforce 1 Edition |
| Salesforce Scheduler $25/user/month* or $15/asset/month Manage appointments and schedule assets such as classrooms or equipment. This is not a replacement for field service capabilities. |
Enterprise Unlimited |
Service Operations
| Add-on available for purchase with these editions | |
|---|---|
| Service Intelligence $220/user/month* Supercharge service with actionable performance insights and AI-powered recommendations in the flow of work. |
Enterprise Unlimited Agentforce 1 Edition |
| Service Intelligence with Tableau $250/user/month* Supercharge service with actionable performance insights and AI-powered recommendations in the flow of work and take it one step further with deeper data exploration in Tableau. |
Enterprise Unlimited |
| Salesforce Feedback Management — Starter $13,500/org/month* Collect, analyze, and action customer feedback across all of your service touchpoints. Includes 100,000 survey responses and five Customer Lifecycle Analytics licenses. |
Enterprise Unlimited |
| Salesforce Feedback Management — Growth $46,000/org/month* Collect, anlayze, and action customer feedback across all of your service touchpoints and third-party sites. Includes unlimited survey responses and five Customer Lifecycle Analytics licenses. |
Enterprise Unlimited Agentforce 1 Edition |
| Customer Lifecycle Analytics $165/user/month* Analyze customer feedback data, survey performance, and satisfaction trends in one unified view. Segment data by customer lifecycle, region, demographics, and more. Requires Salesforce Surveys or Feedback Management. |
Enterprise Unlimited |
| Salesforce Surveys Response Pack $300 per 1,000 responses Collect and report on customer feedback across service touchpoints. |
Enterprise Unlimited |
| Customer Experience Intelligence $5 per 100 Experience Signals Personalize service interactions and improve customer loyalty with omni-channel customer sentiment analytics and AI. Includes 15 Customer Experience Analytics licenses. |
Enterprise Unlimited |
| Customer Experience Analytics $165/user/month Analyze customer sentiment data in one unified view across service channels, locations, teams, and more. Requires Customer Experience Intelligence. |
Enterprise Unlimited |
Service AI and Automation
| Add-on available for purchase with these editions | |
|---|---|
| Help Agent Resolutions $2 per resolution The out-of-the-box AI service agent for every channel. |
Enterprise Unlimited Agentforce 1 Edition |
| Agentforce for Service $125/user/month Add predictive and generative AI to your service operations to boost service team productivity and deliver personalized experiences across all channels. |
Enterprise Unlimited Agentforce 1 Edition |
| Business Rules Engine - 100K Calls $10K/org/month Boost automation and consistency with additional Business Rules Engine Calls. |
Enterprise Unlimited |
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