2026 Customer Success Awards
Celebrating the teams using Agentforce to transform customer and employee experiences.
What are the Customer Success Awards?
The Customer Success Awards celebrate not just the visionaries but the builders, operators, and practitioners who have moved beyond experimentation to scale Agentforce across their organizations.
Why Participate?
- Define the Industry Standard: Show how your organization is using Agentforce to transform the way work gets done, drive business results, and set a new standard for your industry.
- Share Your Vision: Put your success story on a global stage. From Dreamforce to World Tours, showcase your innovation alongside some of the most influential brands in technology.
Four Paths to Win
We are looking for the "Best of the Best" across the four systems of the Salesforce Agentic Enterprise Architecture:
System of Context
Using unified data and insights to help teams make smarter decisions and deliver more personalized experiences with Agentforce.
System of Work
Streamlining work and increasing productivity by putting Agentforce into everyday workflows and business processes.
System of Agency
Using multiple AI agents together to solve complex tasks, scale support, and improve how work gets done.
System of Engagement
Creating seamless customer and employee experiences across channels with Agentforce, Slack, and connected tools.
Celebrating the 2025 Award Winners
Asymbl: The Future of Work with AI Agents
The Story: Asymbl reimagined the entire recruitment lifecycle, using Agentforce and Slack to create a hybrid workforce of human and digital workers.
The Agentic Outcome: A Digital Recruiter pre-built to elevate human recruiters to focus on judgement, creativity, and relationships.
Lennar: Building an Always-On Enterprise with AI and Agentforce
The Story: Lennar transformed their engagement model by unifying service operations, ensuring they can capture and respond to every prospect in real-time.
The Agentic Outcome: By integrating high-volume service with autonomous workflows, Lennar ensures no lead falls through the cracks, setting a new benchmark for reliability.
Engine: Scaling to 1 Million Customers with AI-Powered Automation
The Story: Engine needed to maintain high-touch, 24/7 support without sacrificing service quality during a period of rapid hypergrowth.
The Agentic Outcome: Successfully built their first AI agent, EVA, and scaled to 1 million+ travelers while improving the customer experience, proving agility is the ultimate growth tool.
Ready to join the ranks?
Your journey to the Agentic Enterprise is more than a success story — it's a roadmap for the industry.
Contact your account team today to request a nomination and take your place among the innovators.
Salesforce Customer Success Awards FAQ
The Salesforce Customer Success Awards celebrate customers using Agentforce to drive meaningful business impact and transform the way they work. We recognize organizations turning innovation into measurable results at scale.
To be eligible, a company must meet the following criteria:
- Live in Production: Must have at least one active agent live on Agentforce with a go-live date between September 17, 2024, and August 15, 2026.
- Measurable Results: Must be able to provide tangible metrics and specific ROI.
- Open to Co-Marketing: Must be willing to share their story publicly and attend Dreamforce 2026.
Submissions are scored on a 30-point scale across three specific areas:
- Criticality: The complexity and importance of the business challenge addressed.
- Innovation: The depth of AI and Multi-cloud integration.
- Measurable Outcomes: Clear evidence of business impact.
A panel of Executive Judges selects the final four winners based on these scores. If you do not have quantifiable results yet, we recommend waiting for next year’s award cycle.
- Asymbl: Reimagined the recruitment lifecycle using Agentforce and Slack to create a "Digital Recruiter," pre-built to elevate human recruiters to focus on judgement, creativity, and relationships.
- Lennar: Unified operations to ensure they can respond to every prospect in real-time with autonomous workflows.
- Engine: Scaled to support 1 million customers while completing a multi-brand consolidation in just 10 months.
Beyond the recognition, these awards showcase your organization’s role as a pioneer in the Agentic Enterprise era. Winning provides these key benefits:
- Industry Authority: It positions your brand as a leader in AI innovation, proving that you aren't just experimenting with technology, but are successfully scaling it to drive real business results.
- Global Visibility: Winners are showcased across Salesforce’s global marketing channels and at Dreamforce, providing a platform to share your success story with peers, partners, and the industry at large.
The 2026 nomination period runs from April 1, 2026, through June 30, 2026. To ensure all entries meet the technical and business criteria, the process works as follows:
- For Customers: While you cannot self-nominate directly, we want to hear your story! Please reach out to your Salesforce Account Executive or Customer Success Manager, who will complete the nomination on your behalf.
- For Partners: If you have a successful Agentforce implementation to highlight, please coordinate with your Salesforce account team to submit the entry.
All winners will be notified by August 1, 2026, ahead of the celebration at Dreamforce.
