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+ EXPAND ALL - COLLAPSE ALL
ALL FEATURES
SOME FEATURES
NOT INCLUDED
$
ADDITIONAL COST
Starter
25
USD/user/month*
Professional
105
USD/user/month*
Enterprise
190
USD/user/month*
Unlimited
355
USD/user/month*

Run your sales organization.
Lead Assignment and Routing
Duplicate Blocking
Web-to-Lead Capture
Customizable Sales Process
Sales Teams
 
 
Calendar All
 
Sales Console Apps
 
1 custom app per org
Sales Orders
 
Products and Price Books
 
Opportunity Management
Opportunity Splits
 
 
Enterprise Territory Management
 
 
Collaborative Forecasting
 
Mass Email
Campaign Management
Lead Registration
 
Work Queue
 
 
Available for purchase
Predictive Forecasting
 
 
Available for purchase

Deliver service to your customers.
Service Console Apps
 
1 custom app per org
Case Management
Web and Email Case Capture
Case Milestone Tracker
 
Case Escalation Rules and Queues
Case Auto-Assignment
Case Email Auto-Response
Omni-Channel Routing
 
Omni-Channel Supervisor
 
Knowledge (Read-Only)
Knowledge (Read-Write)
Additional $75 USD/user/month
Additional $75 USD/user/month
Social Customer Service
 
Service Contracts and Entitlements
 
Computer Telephony Integration (CTI)
 
Orders Management
 
Asset Management and Product Tracking
 
Work Order Management
 
 
Chat (Live Agent)
 
 
Additional $75 USD/user/month
Help Center
 
 

Manage customer details.
Account and Contact Management
Lead Management
Task Management, Activity Feed
Email Templates
Person Accounts
 

CRM from anywhere on any service.
Salesforce Mobile App
Full Offline Mobile Functionality
 

Get real-time business insights.
Customizable Reports and Dashboards
Advanced Reporting Features
 
 
Opportunity Scoring
 
 
Lead Scoring
 
 
 
 
Pipeline Inspection
 
 
Conversation Insights
 
 
Available for purchase

Collaborate across your company more easily.
Chatter
 
Files
Topics and Recommendations
 

Customize and automate processes.
Lightning App Builder
AppExchange
Customizable Profiles and Page Layouts
2 profiles per org
Lightning Flow Automation (Flow + Process Builder)
 
5 processes & 5 flows per org
Unlimited
Unlimited
File Storage Per User
Data Storage Per User
Lightning Platform
 
Roles and Permissions
2 roles per org
Record Types (Per Object)
3 types per object
Developer Pro Sandbox
 
Available for purchase
Available for purchase
Developer Sandbox
 
Unlimited Custom Applications
 
Approval Processes
 
Partial Sandbox
 
 
1 partial sandbox included per org
1 partial sandbox included per org
Full Sandbox
 
 
Available for purchase
1 Full Sandbox included per org
Salesforce Identity
 
 
Premium Activity Capture
Available for purchase
Available for purchase
Sales Cadences
 
Available for purchase

Connect to any app.
Email Integration with Gmail
Email Integration with Outlook
Web Services API
 
Additional $25 USD/user/month