Frequently Asked Questions (FAQ)

These are the questions we hear a lot and you’ll find the answers below. But if you have others, please don’t hesitate to contact us — we’re here to help.
AppExchange is the leading enterprise cloud marketplace. Drive results fast and extend your Customer 360 from anywhere — across every industry, department, and product — with proven apps and experts. With over 142,000+ customer reviews and 11 million installs, you can confidently choose the right app or expert for your business needs.
AppExchange features a variety of apps to help solve your business challenges. You can choose from thousands of prebuilt and customizable apps, components, Flow, Bolt, and Lightning data solutions. You'll also find nearly thousands of certified consultants to help you with Salesforce implementations or integrations.
Check out the “Learn” navigation tab for more content and resources to help you find the best-fit apps within the Salesforce ecosystem.

You can drive meaningful business results fast and extend Salesforce from anywhere with apps from AppExchange. In fact, AppExchange is used by 91% of Salesforce customers, and 90% of the Fortune 500. All apps on AppExchange go through a security review process to ensure they meet our highest security standards, so you can trust any app that you install into your org. 

AppExchange also saves you time and resources so you can solve business challenges quickly. Instead of building apps from scratch or investing in high-cost development, you can just install an app or get a certified Salesforce consultant to help you.

To find the right apps for you:

1. Define success: Define what business challenges you are trying to solve and what long- and short-term success looks like.

2. Determine your budget: Understand paid pricing against your budget or start with free apps.

3. Discover and evaluate apps: Once you know your goals and budget, use AppExchange’s curated collection pages and intelligent recommendations to find the right app for you.

4. Read listing reviews: Inform your decision with over 142,000+ peer reviews from Trailblazers like you.

5. Try before you buy: With the Test Drive feature, you can use a Salesforce sandbox to simulate your production environment and see how the app will perform.

6. Join the Trailblazer Community: With over 19 million members, the Trailblazer Community is a place to learn Salesforce with your peers, build your network, and find mentors.

7. Leverage content and guided learning paths: To continue to skill up and learn more about AppExchange, take our AppExchange trail on Trailhead, and check out our App Guides, which feature customer-recommended apps.

Before installing an app into your production instance of Salesforce, make sure you:

  1. Check edition compatibility: Verify that the app you want to download is compatible with your Salesforce edition.
  2.  Check for an external service: Make sure the AppExchange app has access to that service.
  3. Test-drive before installing: Some listings offer a “Take a Test Drive” button. As an admin or read-only user, take a test drive of the app to review the core functionality.
  4. Install the app into Developer Edition or your sandbox after clicking “Get It Now”: Further testing the app in either environment lets you test it beyond the constraints of a read-only user. Now you’ll be able to create, edit, and delete records within your newly installed app.
  5. If you’re satisfied with the app’s functionality, install the app into your production organization.

There are hundreds of free apps to explore on AppExchange. You can discover them either through the Free Apps collection page, under the “Solutions by Type” tab, or by filtering search results on the left-hand side.

When it comes to solving business challenges, take advantage of hundreds of Salesforce Labs apps — free, open-source apps developed by Salesforce employees to help you get started faster. Many of these apps are unmanaged packages, so you can customize them as you see fit.

AppExchange extends Salesforce across any department and industry. We have features and resources to help you find an app that is right for you and your business.


1. A good place to start is the curated collection pages, which you can find on the navigation bar. These are groups of curated listings by the AppExchange team, and they’re a great way to zero in on the top apps by industry or product.

2. You can also explore our series of App Guides — proven apps recommended by Trailblazers — in specific categories like sales, service, manufacturing, marketing, back office, and Salesforce Labs.

3. Finally, AppExchange has "Recommended for You" — intelligent recommendations based on your profile data, install history, location, and more.

You'll find a lot of great details on an app listing page. At the top of a listing, you can scroll through a carousel of images and an overview. As you scroll, you’ll be able to see the app’s requirements to install and more detailed highlights, including pricing. You can also engage directly with a real person, in real time, without leaving the listing through AppExchange Chat. A partner may also provide access to white papers, datasheets, case studies, and webinars to help you learn more.

From the listing page, you can dig even deeper by requesting to “Watch a Demo” or “Taking a Test Drive” before installing the app into your org.

There are some unique business cases that may need experts for build or implementation support. That’s where certified Salesforce consultants come in. You can find a consultant directly on AppExchange by clicking on the “Consultants” tab.
Find the right expert to support your business today with our interactive tool that drills down based on your business needs, customer ratings, business size, and more.
Yes. Trust is our number one value at Salesforce, and all apps on AppExchange are required to go through a comprehensive security review process. Security review ensures that the apps meet our highest-level security standards. Specific requirements for each app vary depending on platform architecture and other factors.

Anyone is able to browse AppExchange, watch a demo, and test-drive apps. Only Salesforce admins and users with “Download AppExchange packages” permissions can install AppExchange apps.

During the installation process, you’ll be given three options on who will have access to the app:

1. All users

2. Some users

3. Admins only (Please note: If you choose admins only, you may make it available to other users later.)

Packages are containers that hold the code and metadata associated with apps or components. Solutions on AppExchange are distributed in managed or unmanaged packages.

Managed packages are maintained by the partner and can be upgraded by the customer. Unmanaged packages are templates where the underlying code can be viewed and changed but not upgraded. Package types are listed on every AppExchange listing.

No. There is no limit on the number of apps you can download from AppExchange.
To list your app or consulting expertise on AppExchange, you first have to become an official Salesforce AppExchange or consulting partner. AppExchange partners have the opportunity to build, sell, and grow their business in the fastest-growing cloud economy. As a partner, you’re able to list your app or certified expertise on the leading enterprise cloud marketplace, and get access to benefits and resources to help you grow your business.
AppExchange offers a variety of ways to stay in touch. Sign up for our biweekly newsletter “The Paw” to receive updates on the latest apps, insights, and tips — delivered straight to your inbox. Follow us on Twitter @appexchange and check out our Medium blog for can’t-miss content.
Leverage world-class partner technology and resources to build and grow faster with Salesforce, the world's #1 enterprise cloud platform. Harness the power of AppExchange to market and sell to the 150,000+ Salesforce customers in 100+ countries who have installed solutions over 11 million times.
If you want to monetize your component or simply help others build apps or pages faster, AppExchange will open a new channel into the Salesforce ecosystem.
We equip our partners with innovative tools and enablement to help you build expertise and grow your business. Master Salesforce technologies and develop dedicated skills on specific Salesforce products, industries, and geographies to ensure customer adoption and ongoing customer satisfaction.