Communications Cloud

Power simple, omni-channel experiences with a digital BSS.


Innovate faster and grow revenue with purpose-built Communications capabilities.

With prebuilt processes, integrations, and a data model, Communications Cloud enables B2C, B2B, and wholesale service providers to get live quickly. Power digital-first journeys and deliver perfect orders with a catalog-driven, modular BSS that closely adheres to telecom industry standards.

Rapidly launch offers and services.

Attract and engage subscribers with personalized offers, promotions, and services that can be rapidly rolled out for immediate impact.

Engage customers with proactive service.

Use AI-powered guided processes and self-service tools to increase first-contact resolution, customer satisfaction, and consistency across channels.

Discover how T-Mobile listens to customers and gives them exactly what they want.


Accelerate quote to order.

Create a seamless sales process by unifying quoting, order creation, contracting, and order management across lines of business.

Increase revenue with embedded AI and predictive analytics.

Surface key metrics and insights to make strategic decisions that help personalize engagements, boost sales efficiency, and improve customer satisfaction.