Marketing Cloud, Trailhead...
Win subscribers for life with personalized experiences and best-in-class service.
Innovate fast and grow even faster with digital-first experiences.
Communications Cloud brings everyone together with a single source of truth to deliver the perfect customer journey.
Discover new communications-specific innovations, built for today’s challenges.
Thrive in a digital-first world by unifying your business on one intelligent platform — now enhanced with innovations from Vlocity. Accelerate your time to value with prebuilt processes. Go digital fast using built-in automation and insights. And rapidly transform every customer interaction with purpose-built apps and the world’s most robust partner ecosystem.
Fast-Track Digital Transformation
Launch projects quickly with hundreds of prebuilt processes, product models, integrations, and UX templates
Create Compelling Experiences
Enable customers to easily try, buy, and manage services, while enjoying a consistent experience across any channel or device.
Accelerate Time to Market
Slash deployment times for launching new offers with catalog-driven order capture and fulfillment.
SOLUTION: ACCELERATE COMMUNICATION SALES
Protect margins through personalized experiences and guided selling.
Is your order process customer-driven or product-centric? Today’s customers expect personalization to their individual needs. Tailor products and services to your customers while seamlessly orchestrating orders across all channels.
SOLUTION: GROW SUBSCRIBER RELATIONSHIPS
Rapidly create rich subscriber experiences across every channel and device.
Stand out with subscribers by offering differentiated digital experiences. This solution enables telcos to fast-track development efforts and launch a digital service proposition in just three months.
SOLUTION: UNIFY THE PROSPECT JOURNEY
Win — and keep — subscribers by building best-in-class experiences.
Gain a crucial competitive edge by launching seamless omni-channel experiences that put customers at the center of every interaction. With this solution, communications service providers can increase conversion, empower employees to work together, and boost customer loyalty.
SOLUTION: DELIVER INTELLIGENT CUSTOMER SERVICE
Transform the service experience into your competitive advantage.
Enable your service teams to resolve cases quickly — and become profit centers at the same time. With this solution, Communications service providers can create service experiences that drive subscriber loyalty, reduce costs, and empower agents to deliver proactive customer care.
Simplify the Customer Experience
Customers today expect communications service providers to make their experience simple. That’s the bar new over-the-top market entrants have set. Salesforce helps you meet those expectations by delivering a seamless, consistent, and personalized experience across all channels of engagement.
Accelerate your digital transformation.
To survive and thrive in the face of fierce over-the-top competition, communications service providers must move rapidly to launch new services and business models. With Salesforce, you get a single digital platform that enables IT and operational agility, so you can deliver innovations and business results more quickly.
Become predictive and proactive.
Communications service providers possess an abundance of customer data. But most of this data is dormant — barely any of it is used to create actionable intelligence. Salesforce helps you harness and activate this data to predict customer needs, determine proactive treatments, and create personalized experiences.
TELSTRA IS A TRAILBLAZER
Telstra counters disruption with bold transformation.
“I think the future success of any company, including Telstra, is to be ahead of the game and serve our customers brilliantly. Partnering with Salesforce helps us achieve these goals.”
Learn how your business can keep pace with industry disruptors:
68%
OF MILLENNIALS WOULD LEAVE YOU FOR OTT SERVICE FROM GOOGLE OR FACEBOOK *
42%
OF CABLE SUBSCRIBERS BELIEVE THEIR PROVIDER HAS THEIR BEST INTERESTS AT HEART *
56%
OF CABLE SUBSCRIBERS GET THE BEST SERVICE WHEN THREATENING TO LEAVE *
* See more in our “2017 Connected Subscriber Report.”
Questions? We’ll put you on the right path.
Contact us to learn more about our communications solutions, and start taking full advantage of social, mobile, cloud, and analytics as you transform your business.
