Customer experience is the new battleground in communications. Service teams are challenged to resolve cases quickly — and become profit centers at the same time. Powered by Service Cloud
, with data integrated through the Mulesoft Anypoint Platform
, this solution gives your agents a complete view of every customer's devices, network data, and service details on a single screen. Service providers can address issues with recommended actions from Einstein AI
, along with customer self-service portals enabled by Community Cloud
that help drive subscriber loyalty while reducing costs.