SOLUTION

Light Up Fiber Subscriber Experiences

Grow and manage your subscriber base — from marketing, to build-out, to sales and retention.
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How It Works

Generate more leads and improve subscriber retention by starting the conversation before build and managing it throughout the subscriber lifecycle.
 

Generate interest with prebuild marketing.

Leverage advanced analytics to determine market opportunity and target prospects with personalized offers and cross-channel communications before even breaking ground.
 

Manage complex projects as you engage multiple stakeholders.

Efficiently manage multiunit building sales with standardized contract management and automated approval processes. Then manage construction teams with flexible project management.
 

Enhance the fiber sales experience.

Attract new customer prospects through personalized marketing offers and convert them to subscribers with an easy self-service commerce platform backed by industry specific EPC, CPQ, and Order Management.
 

Improve efficiencies for new subscriber onboarding.

Generate the perfect order, keep stakeholders in the loop, and optimize field service deployments to get new subscribers onboarded faster.
 

Improve subscriber retention.

Focus on continued customer experience with AI-powered personalized offers, service, and loyalty programs to reduce churn and create cross-sell and upsell opportunities.
 
 

CUSTOMER SUCCESS SPOTLIGHT

“With Salesforce, we leveraged out-of-the-box functionality to go digital faster and focused our efforts on differentiation, not customization.”

LINDSAY ROGERS, DIRECTOR OF DIGITAL TRANSFORMATION, KCOM
 
 

Grow subscriber relationships on an agile platform.

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What’s included in this solution?

 
Marketing Cloud lets you personalize customer experiences and optimize each campaign with data-first enterprise solutions for any channel and device.
Sales Cloud helps you skill up your reps, speed up your revenue, and scale up your business.
Communications Cloud is the heart of a digital BSS that helps you launch products faster, deliver perfect orders, and cut costs.
 
Commerce Cloud helps you innovate faster, personalize every experience, and scale confidently so you can reach customers on any channel.
Service Cloud allows you to automate your processes, streamline your workflows, and deploy the right agent at the right time.
Loyalty Management lets you build intelligent B2B and B2C loyalty programs that are flexible, configurable, and rapidly deployable.
 
90%

Reduction in Time to Order

EUROFIBER

Up to 80%

Faster Time to Market

<5

Months to Launch

KCOM

 
 

Deploy and Manage fiber routes with ease and speed.

Sitetracker helps you manage high-volume fiber deployments faster — all with a single platform to track your projects, sites, segments, and permits.
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Check out more resources

 

Guide

The Intelligence Playbook for Communications Service Providers

Read more
The Intelligence Playbook for Communications Service Providers

Datasheet

Communications Cloud Datasheet

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Report

Rewiring Telecomms for Future Success Means Shifting to a Consumer Focus

Get the guide
Rewiring Telecoms for Future Success Means Shifting to a Customer Focus