Adapt and thrive in a rapidly changing Power & Utilities industry

 

Easily navigate the complex utility landscape with seamless digital transformation.

 

Modernize the Regulated Utility customer experience.

Prepare for the new future of energy with digitalization that puts customers first.

  • Turn agents into advisors with digital tools that offer a 360-view of the customer
  • Engage customers across self-service, AI, and mobile channels for personalized service
  • Go beyond the contact center with next generation field operations and customer experience.

 

 

Meet customer needs faster in Retail Energy.

Create a more cohesive experience for customers by bringing systems on a single platform.

  • Use data-driven tools to deliver quotes and rates faster than competitors and easily navigate multi-site and multi-account structures
  • Evolve offerings and increase customer acquisition and retention by creating competitive products and services
  • Elevate customer engagements with personalized and streamlined field service
 

Become a leader in sustainability.

Get ahead of the curve with innovations that grow your business during the energy transition.

  • Help customers reach their energy goals with energy efficiency program adoption
  • Educate and partner with customers to adopt sustainable offerings and services that drive new revenue
  • Go beyond the commodity and stay relevant with new and holistic offerings
 
 

Reimagine customer service and engagement with Energy & Utilities Cloud.

Transform agents into advisors to boost acquisition and provide effective customer service anytime and anywhere. Turn customer choice into a competitive advantage.
 
 
 

Explore the advantages of Salesforce for Power & Utilities.

 

EBOOK

REPORT

BLOG

 

Ready to learn about solutions for Power & Utilities?