Power and Utilities

Adapt and thrive in a rapidly changing Power & Utilities industry


Here’s how we charge up innovation in electric, gas and water utilities.


Elevate utility customer experience.

Give utility customers personalized service and the digital apps they love.

Energize your field workforce.

Empower the workforce of the future with insight, automation, and intuitive mobile tools.

Engage diverse partner ecosystems.

Rally new infrastructure, product, and service delivery partners around your customers.

Modernize the regulated utility customer experience.

With the world’s most trusted data, AI and CRM platform and a cloud application built for industries, Salesforce for Energy & Utilities is the right digital platform for evolving utilities.

  • Turn agents into advisors with digital tools that offer a 360-degree view of the customer
  • Engage customers across self-service, AI, and mobile channels for personalized service
  • Go beyond the contact center with next-generation field operations and customer experience

Reduce churn and meet customer needs faster in Retail Energy.

Create a more cohesive experience for customers, suppliers and employees by orchestrating systems on the Salesforce platform.

  • Use data-driven tools to deliver quotes and rates faster and navigate multi-site and multi-account structures
  • Evolve product and service offerings to increase customer acquisition and retention
  • Elevate customer engagements with personalized and streamlined field service

Become a leader in sustainability.

Get ahead of the curve with innovations that align your business with energy transition trends.

  • Help customers reach their energy goals with energy program adoption (efficiency, EV, solar)
  • Drive new revenue by educating and partnering with customers to adopt sustainable energy solutions
  • Stay relevant and increase trust by informing customers about usage and non-commodity energy offerings

We’re committed to stepping up to this challenge. It’s for the greater good of our customers, but also for mankind. It’s the first time in the history of mankind that nobody can say, ‘It's not my problem.’

Yves Le Gélard

EVP, Digital & Information Systems, ENGIE

Explore resources for power and utilities.



Learn how to drive growth using your data.


Create a smoother utility customer experience.


Improve customer satisfaction with upgraded technology.


Ready to learn about solutions for Power & Utilities?