SOLUTION

Next Generation Insurance

Deliver the truly personalized service that policyholders demand.

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"Salesforce is going to accelerate our ability to leverage all our information and take action on it"

PETER MOREAU, CHIEF INFORMATION OFFICER, AMICA

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See how to build trusted relationships with policyholders.

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What’s included in this solution

Tableau CRM is a mobile app that helps your entire team find important answers and start making data-driven decisions.

Experience Cloud lets you quickly launch data-powered sites, portals, and apps, connected across the customer journey.

Commerce Cloud helps you innovate faster, personalize every experience, and scale confidently so you can reach customers on any channel.

Financial Services Cloud enables you to unify customer experiences across channels, geographies, and both consumer and commercial lines of business.

Of policyholders would switch insurers to get more personalized service elsewhere*

Of policyholders who submit claims are likely to switch insurers, even if satisfied*

Of customers cite “long resolution times” as a source of extreme frustration*

* Accenture Research Group

Barclays unlocks new opportunities with greater engagement.

“Salesforce takes our ideas and translates them into something that’s sustainable, usable, and efficient.”

SIDNEY WAGER, INTERMEDIARY PARTNERSHIPS DIRECTOR, BARCLAYS MORTGAGES

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Clockwise from top left: John Bilden, SVP Head of Enterprises CRM. Kimber Borders, VP Development Manager. Kate Quinn, Vice Chairman, Chief Administrative Officer.