SOLUTION

Transform Service Experiences

Unify your contact center and digital channels to provide seamless customer service.
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Barclays unlocks new opportunities with greater engagement.

“Salesforce takes our ideas and translates them into something that’s sustainable, usable, and efficient.”

SIDNEY WAGER, INTERMEDIARY PARTNERSHIPS DIRECTOR, BARCLAYS MORTGAGES
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Learn how to provide seamless customer experiences with the #1 CRM.

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What’s included in this solution?

 
Financial Services Cloud enables you to unify customer experiences across channels, geographies, and both consumer and commercial lines of business.
Service Cloud allows you to automate your processes, streamline your workflows, and deploy the right agent at the right time.
 

Of retail banking transactions are service-oriented*

Of customers attempt self-service before contacting support**

The average number of channels a customer uses to interact***

Sources: * Capgemini
** Harvard Business Review
*** Salesforce “State of the Connected Customer,” Second Edition
 
 

Explore the advantages of Salesforce for Banking.

 

Customer story

How SWBC Transformed to a Virtual Business Model

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Blog

Disruption, the New Normal: Focus on Your Clients To Inspire Resilience and Innovation

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