With the visibility that predictive analytics provides and a 38% reduction in analysis time, agents have the ability to make decisions on what might happen, take action immediately, and provide recommendations on how to improve outcomes.
Unlike with legacy business intelligence tools, your organization can quickly query and explore data across CRM, ERP, Excel, as well as on social and mobile applications to get exactly the information you need without being stuck in a prebuilt report.
Government CRM solutions from Salesforce are revolutionizing the capabilities of the public sector just as it has the private sector. Today’s most innovative governments are adopting the service models of business, viewing their citizens as customers, because today’s voter expects public sector agencies to deliver the same high-quality service as the private sector. Salesforce government CRM helps agencies build stronger connections between citizens, employees, governments, services, and the information they all need. That makes government more responsive, effective, and above all, efficient.