Revolutionize the way you deliver service.

Superior customer experiences start with a 360-degree view.


Close cases faster with the right answer every time.

The Salesforce Case Management solution helps government agencies view all case data and related interactions in a searchable, secure platform. It supports the full case management lifecycle by integrating critical data points from multiple systems into a single location.

Deliver the next-generation agent experience.

Create a unifying help desk experience for agents. Allow your organization to have a complete view of each interaction and enable agents to act fast when problems arise. Configure key information related to records and push prefiltered information relevant to a case.

Integrate legacy systems and save time.

Salesforce solutions can be deployed incrementally on top of existing legacy solutions to quickly improve customer experience and eliminate high-risk project modernization efforts. Easily integrated through prebuilt connectors to common legacy solutions like Oracle, SAP, and Microsoft.



Cary, North Carolina, turned Amazon’s Alexa into its newest case management agent.

Get Future-ready with a Government CRM

Ready to talk more about the capabilities of the Customer 360 Platform for Government? We’ll help you set up a strategy to start connecting people and streamlining processes like never before.