Deliver personalized service experiences across any channel.
Empower service agents with a 360-degree view.
From self-service portals to knowledge management, live chat software to mobile service, deliver the tools your agents need in a secure, unified platform, giving them a complete view of the customer and a single source of truth.
Connect with constituents on their preferred platform.
Provide support anytime and anywhere, whether via phone, live chat, or social and mobile channels. Bring together all of your support channels and points of contact so agents can deliver service seamlessly.
Manage process approvals with a powerful set of tools. From next best actions and call scripting to knowledge base recommendations, to best responses by channel, embed workflow and even macros to lift performance across every agent, at any level.
Government CRM solutions from Salesforce are revolutionizing the capabilities of the public sector just as it has the private sector. Today’s most innovative governments are adopting the service models of business, viewing their citizens as customers, because today’s voter expects public sector agencies to deliver the same high-quality service as the private sector. Salesforce government CRM helps agencies build stronger connections between citizens, employees, governments, services, and the information they all need. That makes government more responsive, effective, and above all, efficient.