Vaccine Management

Vaccine Management on the Salesforce Platform provides a rapid and flexible approach to managing, delivering, and administering vaccine services.

Securely manage vaccine administration at scale with the global CRM leader.


public health command center

Get a comprehensive view from a single dashboard to better manage and react.

Public Health Command Center gives organizations a complete 360-degree view of vaccine management in order to make data-driven decisions. Insight into the health status of a demographic and vaccine inventory levels can help inform service needs and accelerate response time.

  • Make informed, data-driven decisions
  • Ensure rapid response with a holistic view into your vaccination programs
  • Consolidate data sources into a single dashboard

Learn more about the story behind Vaccine Cloud.



Accurately forecast demand for rapid mass vaccination.

Vaccine Inventory Management helps organizations ensure availability and maintain adequate vaccine doses, syringes, and PPE stock levels. It can also aid in forecasting demand, help reduce waste, and avoid surplus supplies.

  • Leverage a single solution for planning and prioritization
  • Use robust inventory management to maintain supplies
  • Streamline supplies to reduce waste and forecast demand

Prepare the public and health professionals 
to act fast.



Manage vaccine distribution with centralized scheduling capabilities.

With the large number of people who will need to be vaccinated in a short amount of time, Vaccination Appointment Scheduling can help organizations make sure the vaccine type and protocol history are available as needed. Easily schedule and prioritize vaccination appointments by helping clinicians perform health assessments, capture electronic consent, and determine eligibility.

  • Manage registration and eligibility to connect with recipients
  • Prescreen vaccine recipients and gather digital consent
  • Enable contactless visits via QR codes, as well as through self-service and on-demand appointment scheduling

clinical vaccine administration

Accurately capture vaccine delivery information and prepare for administration.

Clinical Vaccine Administration will help ensure medical professionals are trained on vaccine administration before delivery, and can help avoid onsite bottlenecks screening before arrival. AI and data analysis tools also allow agencies to assess readiness, manage community health, log and track administration of the vaccine, and analyze communitywide vaccine results monitoring.

  • Promote safe vaccination practices with pre-arrival screenings
  • Analyze communitywide vaccine results

Administer, monitor, and notify to protect and inform the public.


Manage vaccine distribution with centralized scheduling capabilities.

Allow organizations to efficiently survey people to understand their health outcomes and quickly follow up if there is a community health concern. People will be able to self-report their health outcomes from a variety of digital channels to help efficiently survey and capture that information.

  • Survey participant experiences and manage health outcomes
  • Efficiently communicate amongst officials and the public in case of post-vaccination events


Engage the community throughout the vaccine management lifecycle.

Help public health officials interact with the community through notifications, and curate accurate education and outreach campaigns. Ease the burden on staff by automating recurring communications, such as second dose reminders.

  • Notify people when it’s time to return for a second dose
  • Alert site managers to restock based on scheduled appointments
  • Communicate potential recalls and trace back capabilities from adverse events


Integrate, generate, and verify health credentials for proof of vaccination.

Generate health credentials during the vaccine administration workflow.

  • Manage cases and inquiries around health credential records
  • Verify digital health credentials to show proof of vaccination
  • Integrate easily with common Digital Credential standards

Want to Learn More?

Explore features and capabilities for vaccine administration management on the Salesforce Customer 360 platform.

Ready to learn more about solutions for Public Sector?