There are 19,519 cities across the United States, together containing millions of residents. And as the technology used by those residents continues to evolve, those cities must follow suit. That is why crafting a smart city network has become a priority for local government agencies across the country. Gartner forecasts that, by 2020, there will be 25 billion IoT-based installed devices, with 6.8 billion alone in smart cities. Spending by national, federal, and local governments worldwide on IT products and services is expected to grow to $476.1 billion by 2020, and a large portion of that will go towards this very purpose.
A smart city network can benefit local governments in a number of ways. In Salesforce’s 2017 Connected Citizen Report, respondents showed a desire for their local government agencies to connect with them through modern digital technologies, such as smartphone apps, emails, websites, social networks, and other related channels. Younger generations in particular, are looking for this kind of relationship with their local governments: 68% of millennials said that they would be open to their tax money going to research for forward-looking technology for the city (assuming it was for services they would find helpful).