Built on the world’s #1 CRM platform, Salesforce Government Cloud gives agencies the power to connect with their citizens in a way that is data-focused, fully integrated, and absolutely reliable, while still remaining cost effective enough not to upset government budgets.
Government Cloud is customizable to meet the needs of any local government, and is maintained through regular updates. Government Cloud is also fully cloud based, meaning that every tool and function can be accessed by any authorized user via a standard web browser — making it 100% compatible with any device — and that it can be setup within a matter of hours, without any expensive hardware installation.
Government Cloud integrates with the entire Salesforce CRM ecosystem, and puts those capabilities to work in improving the government/citizen relationship.
By incorporating with Salesforce Service Cloud, users can better service individual cases and improve call-center effectiveness. With Community Cloud, agencies across departments and levels of government can more efficiently coordinate their efforts. Marketing Cloud improves citizen outreach, by incorporating various marketing channels and delivering a personalized marketing journey for every citizen. Einstein Analytics keeps track of all relevant data, and delivers actionable insights and highly accurate forecasts. Finally, Apps Cloud gives agencies the ability to create custom, citizen-facing applications, such as the 311 app mentioned above.
Additionally, Government Cloud is perhaps the most widely trusted and compliant CRM option available to governments. Salesforce continues to earn the industry’s top compliance standards, including FedRAMP, DoD IL2 and provisional authorization for IL4, SOC, HIPPA, and others, so no user will ever have to worry about the security of their most sensitive citizen or government data.
Simply put, with Salesforce Government Cloud, the resources to improve citizen engagement are all at your fingertips.