In addition to these benefits, there are a number of tools that can boost employee and customer engagement, improve productivity, and help Federal departments to carry out their mission more effectively. Here are a few areas where the tools found in cloud platforms like this one for government agencies are most effective:
Using cloud solutions, agencies can manage employees more effectively, including onboarding, training, and employee scheduling. They can also track the results of specific employees, and see where productivity is taking a hit.
- Case management
By leveraging cloud solutions, agencies can shift their approach to delivering better service, reduce costs, and accelerate time-to-resolution for cases by implementing a secure, multi-channel enterprise platform that supports the full case management cycle by bringing together all relevant information, from any source, into one connected experience.
- Social listening and outreach
Agencies can use cloud platforms to listen to pertinent social conversations across all networks, with tools that will collect them all in one place. This bolsters communication across every platform with better context, while providing agency leaders the real time insight they need from conversations driven by their customers, pertaining to their missions. Furthermore it is easier to provide a unified journey for users, such as those filling out paperwork for immigration or veteran healthcare. CRM platforms provide a more customized, unified experience.
Cloud platforms provide the opportunity for greater communication between departments, citizens, or partners in the mission, bridging divides and aiding everyone in achieving shared goals.
- Data-driven Insights
One of the best features of a cloud CRM platform is the leg up it gives those who use it, through predictive intelligence. Through collecting, analyzing, and most importantly, learning from data, these platforms provide agencies with the tools to make the best decisions, faster. Furthermore, they provide the ability to unlock back office data, making it easy for the right users to engage with the right data.