Take a people-first approach to deliver on city initiatives.

 
 

Build connected communities with an agile platform that brings people and local governments together.

 
Put citizens at the heart of operations with solutions from the world’s most trusted CRM. The Customer 360 Platform empowers leaders with in-depth insights and targeted tools designed to bring people and governments together.
 
  • Provide digital services for self-reliant residents who need service or want to take action to improve their community
  • Quickly modernize case management, integrate with legacy systems, and connect residents to essential programs
  • Make it easier for employees to deliver mission-critical services by integrating data from anywhere to create a single source of truth
 
 

City Government Solutions

Improve the resident and employee experience with integrated solutions from the world’s #1 CRM.

 

Modernize the citizen experience.

Help citizens get the support they need with digital-first solutions for public services, like licensing and permitting, call center support, or the Department of Motor Vehicles. Solve inquiries and expedite application requests faster on a trusted platform. Elevate the citizen experience with self-service options to help them access support anytime and anywhere.

311 access is at the center of Chicago’s citizen service.

The Chicago 311 City Services Call Center manages non-emergency services and inquiries to keep the city clean, accessible, and thriving. Our FedRAMP-authorized cloud platform helped deliver a private sector-like experience without additional budget or resources.
 

Give agencies a scalable and secure platform to deliver services efficiently.

Deliver critical services and resolve cases quicker. Scale online application intake and processing to provide government services faster. Oversee the full case management lifecycle by integrating critical data points from multiple systems into a single location.

The Department of Health Care Finance gives D.C. residents a gateway to health and social services.

The Washington D.C. Department of Health Care Finance (DHCF) built myDCAS, a centralized portal and knowledge access system built on Service Cloud to help caseworkers answer eligibility questions and process applications on a single system.
 

Give employees tools to provide support anytime and anywhere.

Whether it’s phone, live chat, social, or mobile, bring all of your support channels and points of contact together to help agents deliver seamless service for everyone from public transit and city contact centers to utilities and public safety agencies.

L.A. Metro’s TAP Program built the next-generation, seamless transit experience.

LA Metro is one of 27 transit systems moving 10 million people through Greater Los Angeles. Combining traditional and modern transportation services required regional thinking and collaboration. With our platform, transit cards became transit accounts.
 

Build apps fast to create a smarter, more efficient city.

Move beyond legacy systems with innovative solutions ready to run right out of the box. With a simple “clicks, not code” approach, IT teams, SI partners, and business leads can build apps for desktop and mobile quickly.

Cary, North Carolina, serves residents quickly with new applications.

With the launch of several cloud-based applications across the community, Cary now provides residents with new and better ways to connect to government services.
 

BART redefines what it means to be a responsive government organization.

 
 
 

Plan your path to an engaged community, an energized workforce, and cost-saving efficiencies.

 

Ready to learn more about Public Sector solutions?