Federal Civilian

Deliver better service and prepare for the unexpected.

 
 

Government organizations around the world trust us to help improve outcomes for their mission-critical programs with a flexible, secure, and scalable platform.

 
 
Bring legacy systems together for a single source of truth on the Customer 360 secure cloud platform. Get the fastest time to value, reduce risk, and increase efficiency.
  • Transform IT with insight-driven centers of excellence and agile app development
  • Implement AI-informed customer experiences and digital services
  • Modernize the employee experience, manage talent, and boost employee performance and development
  • Improve service delivery for mission operations and public health services
 
 

Federal Civilian Solutions

Accelerate mission readiness and streamline federal agencies with integrated solutions and improved processes.

 

IT INNOVATION

 

Scale your center of excellence.

Start small or support enterprise-level transformation using the power of a cloud-based platform that maintains a FedRAMP Authority to Operate (ATO).

Build and launch apps fast.

Get intuitive development capabilities for desktop and mobile right out of the box. Respond to changing needs in real time, without the limitations of legacy systems.
 

CUSTOMER EXPERIENCE

 

Create a digital agency front door.

Constituents can find and apply for services digitally, improving the experience for experiences like licenses, permits and grant management  — anytime and anywhere, freeing agents to prioritize and respond to cases seamlessly.

Boost contact center capacity with chat.

Empower customer self-service through guided chats with step-by-step workflows. Let bots handle routine requests and free your agents to solve the complex issues.
 

EMPLOYEE ENGAGEMENT

 

Engage employees in a whole new way.

Foster an environment of collaboration, engagement, and support — even when working remotely. Reduce paper-based processes and keep employees updated and connected.

Attract and keep talent.

Hire top talent using tools that allow for complete transparency along their journey in your organization. Management can encourage achievement and follow employee progress.
 

PUBLIC HEALTH AND SOCIAL SERVICES

 

Streamline regulatory processes.

Improve the application experience from grants management to licensing and permitting. Facilitate community development and accelerate agency collections, audits, and investigations.

Reimagine health and social services.

Handle a greater volume of casework and strengthen the impact of mission operations. Improve the patient and citizen experience through insights and collaboration to create state and taxpayer savings.
 
 

Federal Home Loan Bank of Atlanta empowers employees to collaborate with communities.

 
 
 

Government CX Guide

 
Plan your agency modernization with tools for epic productivity, streamlined app development, and responsive contact centers.
 

Ready to talk?

We’ll help you set up a strategy to ensure mission advantage at all times.