Deliver better service and prepare for the unexpected.
Improve outcomes for mission-critical programs with a secure platform trusted by government organizations around the world.
Bring legacy systems together for a single source of truth on the Customer 360 secure cloud platform. Get the fastest time to value, reduce risk, and increase efficiency.
- Transform IT with insight-driven centers of excellence and agile app development
- Implement AI-informed customer experiences and digital services
- Modernize the employee experience, manage talent, and boost employee performance and development
- Improve service delivery for mission operations and public health services
Federal Civilian Solutions
Accelerate mission readiness and streamline federal agencies with integrated solutions and improved processes.
Scale your center of excellence
Start small or support enterprise-level transformation using the power of a cloud-based platform that maintains a FedRAMP Authority to Operate (ATO).
Build and launch apps fast.
Get intuitive development capabilities for desktop and mobile right out of the box. Respond to changing needs in real time, without the limitations of legacy systems.
Create a digital agency front door.
Constituents can find and apply for services digitally — anytime and anywhere — freeing agents to prioritize and respond to cases seamlessly.
Boost contact center capacity with chat.
Empower customer self-service through guided chats with step-by-step workflows. Let bots handle routine requests and free your agents to solve the complex issues.
Engage employees in a whole new way.
Government agencies must protect the Federal workforce as they deliver essential services by providing both a safe and effective work environment. Transform the federal employee experience to create a work from anywhere environment with Salesforce.
Attract and keep talent.
Hire top talent using tools that allow for complete transparency along their journey in your organization. Management can encourage achievement and follow employee progress.
Streamline regulatory processes.
Improve the application experience from grants management to licensing and permitting. Facilitate community development and accelerate agency collections, audits, and investigations.
Reimagine health and social services.
Handle a greater volume of casework and strengthen the impact of mission operations. Improve the patient and citizen experience through insights and collaboration to create state and taxpayer savings.